Check on the back end areas of the establishment not in direct contact with guests including store rooms, HR, housekeeping etc.
Check on the specified brand standards followed at the establishment.
Identifies areas where establishment not matching the set standards.
Covers all areas as required by the team including checking establishment readiness for security protocols, statutory obligations, licenses etc.
Define parameters (including customer service, performance, processes) during requirements phase to gathering observational data. Define scope and frequency of study. Define performance criteria including KPIs for evaluation. Project execution followed by reporting & briefing.